We use NZ Post for standard items and Aramex for larger items.
Unfortunately the cost of freight here in NZ is getting very expensive to courier. Most average sized items can cost anything cost $15.00-$30.00 depending on weight and dimensions and location. However, we set standard prices as below.
North Island Rural (2-3 days) $15.00
North Island Standard (1-2 days) $10.00
South Island Rural (2-4 days) $20.00
South Island Standard (2-3 days) $15.00
Outer islands: Please contact us for a quote.
If you want us to deliver part of your order to someone else, you will need to complete two transactions.
Please allow 2 - 5 working days delivery time.
We want you to have your order as soon as possible so we will ensure that it is dispatched as soon as possible. We use NZ Post and they generally have goods delivered overnight if living in the North Island and two-three days, if living in the South Island. Add another day or two for Rural deliveries to these areas.
Once your goods are dispatched, we will not be responsible for any late deliveries, but we will certainly find out what the problem is and do our best to sort it.
If we are not able to supply the products, in the event of it being sold out in-store during processing or for some other reason beyond our control, we will contact you immediately. If you decide to cancel your order we will refund your money including the postage costs, if any.
Authority to Leave
All standard delivery orders will be attempted to be personally delivered to you with a signature obtained. However, in a situation where a signature cannot be obtained the courier driver has been given authority to leave the parcel in a safe place, unless a signature has been specifically requested. Any special delivery instructions that have been entered in as part of the checkout process will be followed (e.g., leave in letterbox or at backdoor).
If you would prefer a signed delivery, please leave a note in the Delivery Instructions to let us know.
Physical delivery address is required by Couriers. We cannot deliver to a P.O. Box address so please provide a physical address. An email will be sent to you when the goods are dispatched to enable you to track and trace your order.
For standard item delivery, if you are unavailable to sign for an item when our courier calls, the courier driver has been given authority to leave the parcel in a safe place unless a signature has been specifically requested.
The risk of any loss of, or damage to, the products will pass to you on delivery.
Local Delivery is $10.00
Leave your delivery address at the special Instructions for seller box on your shopping cart before you check out. If you are going to pick up from our shop, please indicate.
Delivery outside of New Zealand
We will deliver overseas but please contact us to discuss. We will need to have your address details so we can get a price. Usually it costs (as a guide) $40 to send a small package and it all depends on the size, so it is important you talk to us first. There is no option at our cart to send outside of NZ until arranged.
If you are unsure or require more information, please contact us.