Exchanges & Refunds
According to the Consumers Guarantees Act usually when you buy things the contract is final. You don't have the right to return goods and exchange them or get a refund simply because you've changed your mind or your circumstances have changed.
Well ignore that...
We understand that shopping online is a little different so we offer a no questions asked 14 day exchange or refund policy on most things we sell excluding damaged & faulty goods (see below),gift cards and jewellery. Simply email us at email@example.com, phone us on 06 868 4791, text 0277 868 415 or Facebook us and we will give you further instructions, or read the fine print further down.
Please note that you will need to pay the shipping costs on any exchanged item and we do not refund the cost of postage, if any.
All goods must be sealed / unopened with packing in original condition accompanied with proof of purchase.
If goods are damaged in return because of inadequate packaging no refund will be made.
All refunds will reimbursed using your original payment method.
Damaged and Faulty Goods
We will refund any product delivered to you that is faulty as per our obligations under the Consumers Guarantees Act 1993. We inspect every product received from our suppliers on arrival into our store before selling to our customers, so if you are claiming for damaged goods it will be at our discretion. You must notify us immediately if you receive damaged or faulty goods.
We will organise our courier to collect it at a time and place that's convenient for you. All you need to do is carefully repackage the gift for the courier to pick it up.
Damaged in Transit
Any product that has been damaged through mishandling during shipping will be our responsibility only if you have bought the damage to the attention of the courier driver before signing that the goods are receipted in good condition. This makes it easier to claim for the damages from the courier company concerned. You must contact us immediately for further instructions. Once we have all the information we will send out a replacement within 2 - 5 days.
If you place an order and then decide to cancel it you must email us immediately.
If your cancellation is received before your order is processed we will refund your payment. However, if your order has already been sent out, we will refund your payment only when the goods have been returned to us at your own expense, and the goods are sealed/unopened, with packaging and in original condition.
We reserve the right to make changes to this policy but will always meet our obligations under the Consumers Guarantee Act.
Please contact us if you have any questions or concerns and we will get back to you as soon as possible.
We are here to help make your shopping with us stress free!